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Terms of use

These general conditions of sale, hereafter named CGV, is to establish the terms of sale between the company and the customer CHEVALAIT SARL, ordering services, through the payment and delivery. They regulate all the steps necessary for placing the order and keep track of the order between the contracting parties.

General clause

Sales of the company SARL CHEVALAIT are subject to these Terms and Conditions which prevail over these terms and conditions or any other general or specific document, unless SARL CHEVALAIT has expressly agreed in writing prior to delivery. The fact, for SARL CHEVALAIT not to claim a breach by the customer, with any of the obligations referred to herein, can not be interpreted for the future as a waiver of the requirement involved

The order

The orders must be placed directly on the site. For service delivery, in all cases, orders will be considered accepted after final confirmation of the customer and acceptance by the company SARL CHEVALAIT. The terms of that acceptance will constitute the special conditions of sale. Any order implies acceptance of prices and descriptions of products available for sale. A lack of availability of goods ordered, SARL CHEVALAIT agrees to promptly notify the customer; if necessary, SARL CHEVALAIT possibly offer the customer an equivalent product in terms of price or quality, or the customer to exercise his right of renunciation. Some products are sold by weight and there will be as many coins as needed to get to controlled weight. The ordering process is in accordance with law No. 2004-575 LCEN [1]. In particular, any user wishing to complete their purchase must identify themselves by completing the appropriate form. This identification is done in strict compliance with the amended Law 78-17 as shown in the section "Data Protection".

For internet orders, validation of the order process is irrevocable acceptance of the terms of the order and can not be challenged only as provided in the section "right of withdrawal". For the final validation of the order, the user must send his credit card number, the expiration date thereof and the security code (3 digit number on the front of the card). The sale will be concluded as soon as full payment for products ordered. SARL CHEVALAIT ensures that payment is secured by SSL encryption (Secure Socket Layer) to protect more efficiently all the data related to the means of payment. Contractual information will be subject to a confirmation message to the customer within 24 hours of the order subject to the provision by the client, a valid email address which are not subject to any restrictions of use.

SARL CHEVALAIT can not be held responsible for sending messages via email to a restricted address. Any order placed by the customer and accepted by SARL CHEVALAIT is considered a final sale and can not be canceled by the customer, even partially. The deadline of delivery varies depending on their address. It is set for an address in France on the day of payment + 8 days and for other destinations the day of payment + 1 month. The products offered, as well as communication tools are written in French. Any customer can not claim ignorance as its language of the order cancellation clause. The photographs and texts illustrating the products do not enter the contractual field. If errors occur, shall in no event shall the Company SARL CHEVALAIT not be engaged.

The products presented on the pads and on the site expose information like their name, composition, and possibly their origin, volume alcohol content, mode of preparation and consumption. In addition, references to the land and obtained distinctions can be presented. However, in any case, consumer tips, advice about the products, the objective and subjective assessments of these may not be treated as the "incitement to alcohol consumption" and lead to prosecution against SARL CHEVALAIT.

SARL CHEVALAIT company reserves the right to refuse an order in case of dispute with the customer, not partial or full payment of a previous order or refusal of bank authorization during the online payment process. 

The delivery 

The place, date and time slot for delivery of the customer order are defined, at the time of order confirmation. In all cases, delivery times run from the settlement date of the order to the company SARL CHEVALAIT. SARL CHEVALAIT will be released from its obligation of delivery for all fortuitous events or force majeure are particularly considered as such, total or partial strikes, floods, fires ... If exceeded deadlines, delivery dates will be extended accordingly, without the right to compensation by way of damages - interest payments suspension or reduction, or cancellation of orders. In the case of a delay by the carrier, and after learning from the company of responsibility for this, the customer can make a claim arising from the carrier, within a maximum of 72 hours by registered letter with acknowledgment.

The client agrees to take delivery of goods object of his order to place, date and time slot specified in his order. If the goods are not removed by the customer at the place, it will be up to the customer, unless special provisions to the contrary, to ensure the cost and risk of transportation of goods at destination. In the event that the customer would not be able to take delivery of his order to place, date and time slot, it will be forced to agree on a new appointment within 24 hours of the delivery date initially provided. Given the nature of the goods, the customer can not claim a delay in delivery for rescission of the sale or to reject the goods. Delays in delivery can not give rise to the client, to restraint, compensation, penalties or damages. When receiving the goods the customer agrees to sign the signing sheets, acknowledging receipt of the goods objects to the order. On the right of annotating the customer can wear any mention that seems necessary. The customer who finds that one or more batches of goods are damaged, outdated or missing should notify the carrier and the company SARL CHEVALAIT writing in a period of 48 hours from the date of delivery.

No reservations, even unpacking will be accepted at the expiry of that period. In the event that the customer would not be able to personally receive the goods he has ordered, it may, after having informed the Company SARL CHEVALAIT, to mandate a third person to take delivery of the goods upon delivery . This person will then sign the good émargement make any useful comment to the customer. If all or part of the delivery addresses prove incorrect, forcing the company SARL CHEVALAIT to return the orders to its warehouse, the customer will bear the consequences. Moreover, SARL CHEVALAIT will be entitled to charge the administrative and transport costs associated with return orders. If a package is lost by a provider carriers, please inform us as soon as possible. Via a form, SARL CHEVALAIT then conduct a survey of the services concerned (a period of 21 days may be necessary in this case).

The delivery of multiple commands to the same customer will be invoiced as participation fee to the order by shipping costs. In the event of delivery of products outside mainland France, the customer agrees to verify the possibility of importing the products ordered under the territory of the country of delivery. According to the law, if your delivery is not made within a maximum period of 31 days (unless otherwise specified), you can request a full refund from the company SARL Chevalait.

Cancellation policy

The withdrawal period is 7 days from the date of receipt of goods, except for fresh products whose consumption Date limit (DLC) is less than 20 days, and without breaking the cold chain. The return postage will remain the full responsibility of the customer. The products will be shipped back complete in their original packaging. In the case of promotion, the products can be returned or exchanged.

Price - Regulations

Prices quoted are in €, presented TTC and include costs related to order processing. Prices are those indicated on the order forms and sheets of SARL CHEVALAIT. All invoices are payable at the time of the order. Product prices can be changed at any time by SARL CHEVALAIT. Delivery rates are the customer, according to the presented grid, unless the contrary contained in the ordering process. If paying by credit card, the provisions relating to the fraudulent use of payment method provided for in the agreements between the customer and the card issuer and between the company and its SARL CHEVALAIT banks apply. No discount is given for cash payment. 


The customer benefits from a contractual guarantee on the products supplied by SARL CHEVALAIT. Pursuant to Article 1641 of the Civil Code, SARL CHEVALAIT is liable for the legal guarantee against hidden defects. The customer will have up to 60 days (from the date of delivery), except for products of the DLC is less than 20 days for which the customer will have 24 hours to transmit the complaint to the company SARL CHEVALAIT. Beyond this period, the company SARL CHEVALAIT will not accept. 

Personal information

According to the law 78-17 of 6 January 1978 "Data Protection" modified, this website has been declared to CNIL (Commission Nationale Informatique et Libertés) referenced under the "numero cnil" number.

Personal data is requested from the customer is required to process the order. They are communicated to partners or subcontractor exclusively for order processing and to contractors of the company SARL CHEVALAIT (accountants, lawyers ...). They may also be transmitted to any competent authority for the settlement of trade disputes between the company SARL CHEVALAIT and one of its clients.

You have a right to access and correct data concerning you (Article 34 of the Act) by writing to SARL CHEVALAIT, accompanied by a proof of your identity. 

Retention of title

In accordance with Law No 80 336 of 1 May 1980, products delivered to the customer remain the property of " until the contract has not been executed in full.

Intellectual property

The reproduction and / or dissemination of visual illustration, downloadable documents, illustrations and photographs, more generally, any original element - in the sense of the Property Code - the website and the documents presented by SARL CHEVALAIT are strictly subject to prior and express authorization of the company SARL CHEVALAIT. 

Preservation and archiving of documents

The archiving of transaction data is made on a reliable and durable support, pursuant to Article 1348 of the Civil Code. It is conducted in accordance with standard AFNOR Z 42-013 for the design and operation of computer systems to ensure the conservation and integrity of records stored in these systems. 

Interest of delay - penalty clause

Failure or delay in payment will result in immediate payment of all receivables not yet due but also the application of late payment penalties calculated by applying to all the remaining sums due, an interest rate equal 1.5 times (minimum rates) the legal rate of interest. These penalties will be full fees payable the day following the settlement date on the invoice. 

Failing amicable settlement, the client's file will be forwarded to the legal department and it will be asked in addition to the sums due a lump sum of 15% of the remaining balance with a minimum of 100 Euros as recovery costs. Furthermore the defaulting customer is obliged to pay the statutory interest and any legal costs.


The records stored on the servers of the company SARL CHEVALAIT well as on the servers of its banks, will be considered proof of communications, orders and payments between the parties, unless otherwise proven. In no event SARL CHEVALAIT not proceed with the registration of telephone conversation between a member of the company SARL CHEVALAIT and one of his clients without the prior express agreement of the parties.  

Governing Law and Jurisdiction

These conditions are subject to French law. The attribution of competence in case of dispute, even in case of multiple defendants, and failing amicable agreement between the parties, is given to the competent courts of NEUVILLE PRES SEES; this grant of jurisdiction is valid also for summary proceedings.